INFORMATION WE COLLECT
We collect information from you in order to provide you with an efficient service and informative experience when using our Website and our products. Personal Information is collected when you place an order, subscribe to our newsletter, fill out surveys, correspond with us, participate in promotions, and submit product reviews, photos, videos and testimonials. Examples of Personal Information collected are your full name, address, email address, telephone number and credit card details.
USE OF PERSONAL INFORMATION
Your Personal Information is collected by us in order to fill online orders, contact you regarding your order, respond to your queries and concerns, and to send you newsletters and promotional materials. We may also use Personal Information to gain a better understanding about our customer community so we can improve our products, website and customer service.
We store your email address when you purchase our products online and when you opt in to receive our newsletter. We use this email address to send our newsletter and promotional information about Pure Soul’s products and events. If you wish to stop receiving our newsletter and promotional information at any time you can do so by sending us an email at firstname.lastname@example.org or call our customer service team on: +61 4 1644 2424
We do not sell or share your Personal Information with third parties except with businesses that perform functions necessary for the running of our business, including those that process credit card payments, web hosting companies, mail services, business consultants and other specialists. These third parties may not use your Personal Information except to provide services on our behalf.
All payments made through the Pure Soul Website are handled and transacted through third party dedicated gateways (Squarespace, Stripe or PayPal). Card information is not stored by and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made. Although Pure Soul Products uses all reasonable efforts to protect the security of your Personal Information, data transmitted over the internet are susceptible to attack and therefore security cannot be guaranteed. You hereby acknowledge that Pure Soul Products is not responsible for the interception of any information transmitted over the internet and hereby release us from claims arising from the unauthorised use of such intercepted information.
We may be required by law to provide Personal Information to appropriate government or legal authorities, and will do so if it is deemed necessary to cooperate with a law enforcement investigation. We reserve the right to report to the appropriate authorities any activities we believe in good faith to be unlawful and may release Personal Information in such cases when we consider this action reasonably necessary.